Terms of Service.

1. About These Terms

These Terms of Service ("Terms") govern your use of the website located at revedekaizen.com (the "Site") and the services provided by Rêve de Kaizen Mobile Wellness ("we," "us," "our," "Rêve de Kaizen"). By using the Site or engaging our services, you ("you," "your," "patient") agree to these Terms and our Privacy Policy.

These Terms do not replace the separate clinical, consent, and treatment agreements you sign before receiving healthcare services from us. Those documents control your healthcare relationship with us.

2. About Our Services

Rêve de Kaizen Mobile Wellness offers:

• Mobile IV therapy and vitamin injection services in the greater Houston, Texas metropolitan area
• Telehealth weight loss programs using compounded GLP-1 medications, available to patients in Texas
• Other wellness services as offered from time to time, with details on our website

All clinical services are provided by Board-Certified Nurse Practitioners licensed in the State of Texas, following an individualized medical evaluation. Service availability, pricing, and specifics are subject to change.

3. Medical Disclaimer

Never disregard professional medical advice or delay seeking it because of something you have read on this website. If you think you may have a medical emergency, call 911 or your local emergency number immediately. Rêve de Kaizen does not provide emergency medical care.

Individual results from any service or treatment vary. Testimonials, examples, and case studies referenced on our website are not guarantees that you will achieve the same results.

4. Eligibility

You must be at least 18 years old to use our services on your own behalf. Minors under the age of 18 may receive services only with the explicit consent and involvement of a parent or legal guardian, who must be present at the visit (for mobile services) or in attendance at the video visit (for telehealth services).

By using our services, you represent that:

• You are at least 18 years of age, or you are a parent or legal guardian providing consent for a minor in your care
• You have the legal capacity to enter into this agreement
• The information you provide to us is true, accurate, and complete
• You will update us promptly if any of your information changes

5. Booking and Payment

Booking

All visits are booked by phone or text. We do not offer online booking at this time. When you reach out, we confirm your service area coverage, discuss the service you're interested in, schedule a visit, and answer any initial questions.

Payment

Payment for IV therapy and vitamin injection services is collected at the time of service. We accept the payment methods specified on our website or as confirmed at the time of booking. We do not bill insurance for IV therapy or vitamin injection services.

Payment for telehealth weight loss programs is collected before medication is shipped. We bill monthly. Our telehealth weight loss subscriptions do not auto-renew. Each month's medication and visit must be manually confirmed and paid for by the patient. If you do not manually renew, your program does not continue and your medication does not ship.

Travel Surcharge

Patients located in our extended-area zones outside our 30-mile core service area are subject to a $50 travel surcharge per visit. This surcharge is quoted upfront when you book and added as a separate line item.

6. Cancellation and No-Show Policy

We ask for at least 24 hours' notice if you need to cancel or reschedule a visit. Because we are a mobile practice, late cancellations and no-shows mean we have already prepared supplies and blocked off the time for your visit.

A $50 fee applies to:

• Cancellations made within 24 hours of the scheduled visit
• No-shows (patient is not present at the scheduled visit time and address)

We understand that genuine emergencies and unavoidable conflicts arise. Please contact us as soon as possible if you need to reschedule, and we will work with you in good faith.

7. Refunds

Services already rendered are not refundable. For unused portions of memberships or programs, please contact us to discuss available options. Refund decisions are made on a case-by-case basis at our reasonable discretion. Cancellation fees and travel surcharges are non-refundable.

8. Memberships

Our membership programs (Essentials, Wellness, and any others offered from time to time) operate on a month-to-month basis. Memberships may be paused or canceled at any time without penalty. Member services do not roll over from month to month if unused. Specific terms of each membership tier are confirmed at the time of enrollment.

9. Compounded Medications

Some medications we use, including compounded Semaglutide and Tirzepatide, are compounded by licensed pharmacies. Compounded medications are not FDA-approved as finished pharmaceutical products. They are prepared based on a patient-specific prescription written by your Nurse Practitioner.

By accepting compounded medication, you acknowledge that you have been informed of this and that you have had the opportunity to discuss any questions with your provider.

10. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site in any way that violates any applicable law or regulation
• Attempt to gain unauthorized access to the Site, our servers, or any related systems
• Use any robot, spider, scraper, or other automated means to access the Site
• Interfere with or disrupt the Site or servers connected to the Site
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Use the Site to transmit any harmful or malicious code
• Copy, reproduce, modify, or create derivative works of our website content without our written permission

11. Intellectual Property

All content on this Site, including text, graphics, logos, images, design elements, and the Rêve de Kaizen brand name and 改善 mark, is the property of Rêve de Kaizen Mobile Wellness or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.

You may not use, reproduce, distribute, or display any of our content without our prior written permission, except for personal, non-commercial purposes such as viewing the Site.

12. Communications

By providing us with your phone number or email address, you consent to receive communications from us, including appointment confirmations, reminders, follow-ups, and other communications related to your care. Standard message and data rates from your wireless carrier may apply.

You may opt out of marketing communications at any time. You cannot opt out of essential service-related communications (such as appointment confirmations) while you are an active patient.

13. Disclaimers and Limitation of Liability

14. Indemnification

You agree to indemnify, defend, and hold harmless Rêve de Kaizen and its officers, employees, agents, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your violation of these Terms or your misuse of the Site or services.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws principles. Any dispute arising out of or related to these Terms or your use of our website or services will be resolved in the state or federal courts located in Harris County, Texas, and you consent to the jurisdiction of those courts.

Nothing in this section limits your rights under HIPAA, Texas medical privacy law, or other applicable healthcare regulations.

16. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we'll update the "Last Updated" date at the top of this page and, when appropriate, notify you directly. Your continued use of our website or services after we post changes constitutes your acceptance of the revised Terms.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.

18. Contact Us

For questions about these Terms or any other aspect of our services, please reach out: